Effective Date: 1 February 2026
This Complaint/Compliance & Reporting Policy explains how FANOVIE LIMITED ("Fanovie", "we", "us", "our") monitors content, handles complaints, investigates violations, processes appeals, and complies with legal and card scheme requirements.
FANOVIE LIMITED
Company Number: 16939748
Registered Office: 51 Heather Road, Binley Woods, Coventry, England, CV3 2DE
Email: compliance@fanovie.com
This policy applies to all Users, including Fans, Creators, and third parties.
Fanovie operates a strictly regulated adult content platform. We are committed to:
This policy forms part of our Terms & Conditions.
Fanovie operates a multi-layer compliance framework:
We reserve the right to remove, restrict, suspend, or terminate content or accounts at our sole discretion to protect users and regulatory standing.
All Creator-uploaded content is placed into a pending state prior to publication.
Moderators review content for:
Content may be rejected without explanation if risk is identified.
Pre-screening reduces risk but does not guarantee detection of all violations.
Private messages, paid messages, and mass messaging are subject to enforcement review.
Private messaging does not exempt content from:
We may review message metadata and content where necessary for compliance.
Anyone may report content believed to be:
Reports may be submitted via:
Email: compliance@fanovie.com
Reports should include:
Anonymous reports are accepted but may limit follow-up.
All complaints are:
If illegal content is confirmed, it is removed immediately.
Emergency cases are prioritised and may be removed before full review is completed.
When a report is received, we may:
Failure to cooperate may result in suspension or termination.
Following investigation, outcomes may include:
Decisions are risk-based and compliance-driven.
Users may appeal moderation or termination decisions.
Appeals must be submitted to compliance@fanovie.com within 30 days.
Appeals must include:
Appeals are reviewed independently from the original decision.
Any person depicted in content may request removal if:
We may require proof of identity before processing such requests.
If consent is determined invalid or withdrawn, content will be removed promptly.
If a dispute regarding consent or content cannot be resolved internally, Fanovie will permit resolution by an appropriate neutral body or lawful dispute resolution forum where required by applicable law.
Nothing in our policies prevents lawful external dispute resolution.
Fanovie maintains zero tolerance for trafficking or exploitation.
Creators must confirm:
Indicators of trafficking may include:
Confirmed trafficking results in:
Fanovie strictly prohibits content involving minors.
We implement:
Any suspected minor-related content is removed immediately and may be reported.
Creators must:
Failure to provide documentation may result in immediate suspension.
Chargeback abuse may indicate fraud.
We may:
Fraudulent chargebacks by Fans may result in permanent ban.
Creators are subject to sanctions screening.
If sanctions, criminal exposure, or AML risk arises:
Compliance overrides access rights.
Fanovie maintains logs of:
Records are retained for regulatory compliance.
Fanovie may disclose information to law enforcement where required by law.
We may preserve evidence for investigation.
We may restrict accounts during investigations.
Knowingly false reports may result in enforcement action.
However, good faith reports will never be penalised.
We may update this Complaint/Compliance & Reporting Policy to reflect:
Continued use constitutes acceptance.
All compliance matters:
compliance@fanovie.com
FANOVIE LIMITED
51 Heather Road
Binley Woods
Coventry
CV3 2DE